Oyvoda puts pre-booking inquiries, guest conversations, AI training,
and performance analytics all in one place — built around
how STR operators actually work. Every message reviewed.
Every edit remembered. Every interaction making the AI smarter.
Every Vrbo and Escapia inquiry hits your queue with an
AI-drafted reply already written — grounded in your property
knowledge, in your voice. You review, edit if needed, and send. Response time
directly affects your platform ranking. Oyvoda makes it effortless.
1
Inquiry arrives
Guest messages via Vrbo or Escapia
2
AI drafts reply
In your voice, from your KB
3
You review
Send, edit, or reject
4
AI learns
Every edit trains your voice
Pre-Booking Queue · 3 pending
AI Draft Ready
Sarah M.
Hi! We're looking at your pr...
2 min ago · Vrbo
New Inquiry
James & Lisa K.
Is the pool heated in March?
18 min ago · Escapia
AI Draft Ready
David R.
Do you allow early check-in?
1 hr ago · Vrbo
Guest Inquiry — Sarah M. via Vrbo
Hi! We're looking at your property for the week of March 15th — 5 adults, no pets. Does the pool heat up quickly? And is there parking for 2 cars? We're driving down from Atlanta.
AI DRAFT
87% confidence
Hi Sarah! Great news — we'd love to have you for March 15th. The pool is heated and maintains 84°F year-round, so it'll be perfect for your stay. We have 2 dedicated parking spots in the private driveway, with additional street parking available right out front. Atlanta is about a 5-hour drive, so you'll be checking in right around sunset — beautiful time to arrive. Feel free to reach out with any other questions!
Edits you make train the AI to write more like you over time
💡
Approval-required mode keeps you in control
Every AI draft is reviewed by you before sending. As confidence builds, you can advance specific inquiry types to auto-send. The canary rollout system ensures no behavior changes go portfolio-wide without your sign-off.
Workflow 02 · Guest Messaging Console
Every guest. Every property. One place.
Once a guest books, their session opens automatically. Oyvoda handles check-in
instructions, WiFi codes, restaurant recommendations, and maintenance questions
24 hours a day — escalating to you only when a human is needed,
with full context already assembled.
Guest Sessions · 8 active
Marcus & Jenny T.
34 Seagrove Drive
In-Stay
The Williams Family
Blue Heron Cottage
In-Stay
Alex C.
Rosemary Retreat
Arriving Tomorrow
Diana & Rob M.
Gulf Pines Unit 4
Post-Stay
Hey, what's the WiFi password? Can't find it in the welcome book.
Marcus · 10:42 PM
Hi Marcus! Network: SeagroveGuest_5G · Password: Welcome2024! Should connect up to 12 devices. Let me know if you have any trouble!
Oyvoda · instant · from KB
Perfect thanks. Also the AC seems to be making a weird noise?
Marcus · 10:49 PM
⚠ Escalation created · Maintenance · 34 Seagrove Drive · Urgency: Medium
I've flagged this for our maintenance team and they'll follow up first thing in the morning. In the meantime, you can adjust the fan speed using the wall panel — that sometimes helps. Sorry for the inconvenience!
Oyvoda · 10:49 PM · escalated to owner
Guest
Marcus & Jenny T.
Property
34 Seagrove Dr
Stay
Mar 18–25
Messages
12 · 11 AI-handled
Intent mix
Info requests
Maintenance
Local recs
🧠
The SENSE layer reads emotion before routing
A guest asking about the AC at 11pm gets a different response path than the same question at noon. Oyvoda scores frustration, urgency, and sentiment — then routes accordingly. You're only notified when it matters.
Workflow 03 · AI Training & Knowledge Base
Every edit teaches. Every gap closes.
When a guest asks something Oyvoda can't answer confidently, it surfaces
as a Knowledge Gap — not a failed response. You approve
an answer once and every future guest gets it automatically. The more you
use it, the more it sounds like you.
Check-in at 4 PM. Early check-in may be available — message us 24hrs ahead.
Active95% confidence
Is the pool heated?
Yes — heated to 84°F year-round, available 24/7. No glass near the pool deck.
Edited by you→ AI learned your tone
Knowledge Gaps · 2 to close
Is there a kayak or paddleboard rental nearby?
Is there a grocery store that delivers?
Approve an answer once → every future guest asking this gets it automatically.
🎯
The LEARN layer watches every edit you make
When you change "Hello" to "Hey there!" the system notes your tone preference. When you add a detail about the parking, it updates that property's knowledge. After 100 interactions, the AI drafts in your voice without being explicitly told how.
Workflow 04 · Analytics & Performance
Data that drives real decisions.
Every interaction generates structured data. See which properties generate
the most guest questions, which intents the AI handles best, where your
knowledge gaps cluster, and how your response time compares to your Vrbo ranking.
All of it in one dashboard.
Analytics · Last 30 days
AI Resolution Rate
89%
↑ 4% vs last month
Avg Response Time
180ms
SLO target: <1200ms
Pre-Booking Sent
47
12 edited · 35 sent as-is
Top Guest Intents · This Month
📶 WiFi & connectivity
31%
⏰ Check-in / check-out
22%
🏊 Pool & amenities
18%
🍽️ Restaurant recommendations
14%
🔑 Access & parking
11%
🚨 Maintenance / escalations
4%
LEARN Layer Progress · Voice Matching
How closely the AI drafts match your actual sent messages
Tone & warmth
82%
Policy accuracy
94%
Local knowledge
71%
Edit frequency
↓ improving
Escalations
3
Avg resolve: 18 min
📊
Full audit trail — exportable any time
Every guest message, AI decision, operator edit, and knowledge base change is logged with timestamps and metadata. Export as CSV or JSON for your records, your accountant, or your property management software.
Ready to get started
See it working on your properties.
We'll walk through your PMS integration, set up your first property's knowledge base, and show you a live pre-booking draft generated from a real inquiry. Most operators are live within 48 hours.